Book Ordering Policies

Ordering Options

Toll-Free:  +1 888.891.0041 (North America only, EST 9 am–5 pm)
Order Online
E-Mail:  tesolpubs@brightkey.net
Local Phone: +1 240.646.7037 Fax:  +1 240.396.5631
Mail:  TESOL, P.O. Box 111, Annapolis Junction, MD  20701 USA

Commercial and Institutional Volume Pricing

A quantity discount applies to any order for 10 or more copies of a single title shipped to one address. All pricing reflects discount on list price (nonmember price).

10-24 copies: 25% 

25-74 copies: 30% 

75-99 copies: 35%

100 or more copies: 40% 

Distributors

For information on pricing, please contact Myrna Jacobs at mjacobs@tesol.org or +1 703.518.2525.

Individual Volume Pricing

A quantity discount applies to any order for shipped to one address. Mixed titles are allowed. All pricing reflects discount on list price (nonmember price).

10-24 copies: 25% 

25-74 copies: 30% 

75-99 copies: 35%

100 or more copies: 40% 

Payment Terms

New distributors must pay in advance on the first order.
All current distributor payments are due within 30 days of invoice.

Shipping and Handling

Distributor may provide TESOL with its USPS or FEDEX account in lieu of being assessed shipping fees. If the distributor does not provide USPS or FEDEX info, then the following shipping fees will be assessed.

Use the following Shipping Table to calculate shipping costs. Add shipping to subtotal.   

Number of Items

US and Canada

All other Countries

Up to 5

No Charge

25% of order total (not
including eBooks)

6 to 10

10% of order total (not including eBooks)

30% of order total (not including eBooks)

11 or more

13% of order total (not including eBooks)

30% of order total (not including eBooks)

 
A US$5.00 handling charge is added to all orders.

Contact for questions about the shipping fees: tesolpubs@brightkey.net

Rush Fee

A US$35.00 rush fee will be applied to orders requiring a 24-hour turnaround.  To be sent out the same day, the order must be received by 1pm (Eastern Time).  Any orders received after 1pm (Eastern Time) will be sent out the next business day.

Returns

No returns are accepted for Bargain Bookshelf titles.

All damaged shipments are to be reported within 10 business days from receipt. The damaged item will be reshipped at no cost to the customer.

Commercial and Institutional Purchasers who are not satisfied with their purchase may return within 90 days of the invoice date. Written permission is requested for all returns and must be submitted in writing via fax, email, or mail to the customer service department. The product must be in resalable condition. All returns of 50% or more will be charged a 20% restocking fee. A refund or credit applied to the open invoice will be issued on the completion of the returned product. 

Individuals who are not satisfied with their purchase may return within 30 days of the original invoice date. Written permission is requested for all returns and must be submitted in writing via fax, email, or mail to the TESOL customer service department. No restocking fee will be applied.

Please return to:

TESOL Publications
9050 Junction Drive
Annapolis Junction, MD  20701