Effective Practices in Workplace Language Training:
Guidelines for Providers of Workplace English Language Training

Joan Friedenberg, Deborah Kennedy, Anne Lomperis, William Martin, Kay Westerfield

Introduction

Overview of Effective Practices in Workplace Language Training 

Effective Practice 1 

The workplace language training provider has an effective, current strategic plan

Effective Practice 2

 The workplace language training provider conducts effective marketing activities

Effective Practice 3 

The workplace language training provider builds a strong client relationship conducting an
organizational needs assessment and developing a proposed program and contract

Effective Practice 4

The workplace language training provider provides quality program staff and appropriate
staff support

Effective Practice 5

The workplace language training provider conducts a comprehensive research-based
instructional needs assessment

Effective Practice 6 

The workplace language training provider creates a flexible, research-based
instructional design

Effective Practice 7

The workplace language training provider develops and selects program-specific training
materials and activities

Effective Practice 8

The workplace language training provider delivers instruction that keeps participants
involved and motivated

Effective Practice 9

The workplace language training provider conducts a program evaluation that relatesprogram outcomes to program goals and serves as a guide for future training

References and Further Reading

Glossary