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Book Ordering Policies

Ordering Options

Toll-Free:  +1 888.891.0041 (North America only, EST 9 am–5 pm) 
Local Phone: +1 240.646.7037, Fax:  +1 240.396.5631

Order Online

 E-Mail:  tesolpubs@brightkey.net

Mail: TESOL, P.O. Box 111, Annapolis Junction, MD  20701 USA

Quantity Discounts

A quantity discount applies to any order for 10 or more copies of a single title shipped to one address. All pricing reflects discount on list price (nonmember price). 

This discount applies to commercial and institutional purchases as well as individual purchases.

10–24 copies: 25%
25–74 copies: 30%
75–99 copies: 35%
100 or more copies: 40%

Distributors

For information on pricing, please contact Myrna Jacobs at mjacobs@tesol.org or +1 703.518.2525.

Examination Copy Policy

If you are considering a TESOL Press book for use in a course and would like to request an examination copy, please see the Examination Copy Policy.

Payment Terms

New distributors must pay in advance on the first order.

All current distributor payments are due within 30 days of invoice.

Shipping and Handling

Distributor may provide TESOL with its USPS or FEDEX account in lieu of being assessed shipping fees. If the distributor does not provide USPS or FEDEX info, then the following shipping fees will be assessed.

Shipping costs are calculated by weight and destination. 

A US$5.00 handling charge is added to all orders.

For questions about the shipping fees, please contact tesolpubs@brightkey.net

International Orders

For orders shipping to UK, Europe, Middle East. Africa, Asia-Pacific, Latin America, & The Caribbean please see Eurospan.

Rush Fee

A US$35.00 rush fee will be applied to orders requiring a 24-hour turnaround. To be sent out the same day, the order must be received by 1 pm (eastern time).  Orders received after 1 pm (eastern time) will be sent out the next business day.

Damaged Shipments

All damaged shipments are to be reported within 30 days from receipt. Please send proof (picture) of damaged item(s) to tesolpubs@brightkey.net. The damaged item will be reshipped at no cost to the customer. Any damaged goods reported after 30 days of receipt will not be credited.

Returns

Written permission is requested for all returns and must be submitted in writing via fax, email, or mail to the customer service department.

Email: tesolpubs@brightkey.net
Fax:  +1 240.396.5631
Mail: TESOL, 9050 Junction Dr., Annapolis Junction, MD  20701 USA

Commercial and Institutional Purchasers

Purchases may be returned within 90 days of the invoice date.

The product must be in resalable condition. All returns of 50% or more will be charged a 20% restocking fee. A refund or credit applied to the open invoice will be issued on the completion of the returned product.

Individuals 

Purchases may be return within 30 days of the original invoice date.

The product must be in resalable condition.  No restocking fee will be applied.  Any returns received after 30 days of the invoice date will not be credited and a 20% restocking fee will apply.

Address for Returns

Please send returns to:

TESOL Publications
9050 Junction Drive
Annapolis Junction, MD 20701